PUBLIC OFFER / TERMS OF SERVICE (EDUCATIONAL SERVICES — UAE)
Certified Faceplastica™ Trainer (CFT) Program / Modules (as purchased)
Version: 1.0
Last Updated: [01 January 2026]
Provider / Academy: INTERNATIONAL ACADEMY OF FACEPLASTICA AND OSTEOPATHY L.L.C, a Limited Liability Company incorporated and licensed in Dubai, United Arab Emirates (DED License No. 1109253), registered office: Al Thanyah First, Smart Heights Office 1108, P.O. Box 450642, Dubai, UAE (the “Academy”, “Provider”, “Company”, “we”, “us”).
Student: any individual who purchases, enrolls in, or accesses the Program.
Customer (Payer): if the payer is different from the Student, the payer is the “Customer”.
Language: English prevails (Clause 19).

0) LEGAL NATURE OF THIS DOCUMENT (PUBLIC OFFER) & ACCEPTANCE
0.1. This document constitutes a public offer by the Academy.
0.2. Acceptance / Clickwrap: By checking the “I Agree” box (or similar mechanism) at checkout/enrollment and/or completing payment, and/or accessing/using the Platform after purchase, you accept these Terms and enter into a binding agreement with the Academy (“Acceptance”).
0.3. Electronic contract: The Parties acknowledge and intend that Acceptance through clickwrap and electronic communications constitutes a valid electronic contract under applicable UAE electronic transactions legislation, and that electronic records and Platform logs may be used as evidence of Acceptance and performance.

1) DEFINITIONS
1.1. Program means the educational product selected at checkout / order form (Full Program, Module 1, Module 2, or other variant), as described in Schedule A and/or on the Platform at the time of purchase.
1.2. Platform means the Academy’s online learning platform used to deliver the Program (currently https://faceplasty.online and/or any platform designated by the Academy, including third-party LMS such as GetCourse or equivalent).
1.3. Lesson means one discrete educational unit counted for refund calculation (typically one video lesson and its associated materials) as defined in Schedule A.
1.4. Viewed/Accessed Lesson means any Lesson that Platform logs record as opened, played, streamed, marked as completed, or otherwise accessed under the Student’s account (including partial viewing).
1.5. Live Seminar means a live online session delivered by the Academy (webinar/meeting).
1.6. Materials means all content provided under the Program (videos, manuals, study guides, tests, homework, templates, recordings, text, graphics, and any other educational materials).
1.7. Business Hours means Monday–Friday, 10:00–18:00 Dubai time (unless the Academy states different hours on the Platform).

2) SUBJECT OF THE AGREEMENT
2.1. The Academy provides paid educational services to the Student in the purchased Program, and the Student/Customer accepts and pays for such services.
2.2. The Program is delivered online and may include: access to Lessons and Materials, Live Seminars, feedback on homework, Q&A support, community chat access, and (if included) a printed manual.
2.3. The Student acknowledges the Program requires discipline and self-study. The Academy provides methodology and Materials; the Student is responsible for study time, participation, and completing assignments.

3) PROGRAM DETAILS, START DATE, ACCESS TERM, CERTIFICATE
3.1. Program details (modules, Lesson count, seminars, included components, start date, and access term) are specified in Schedule A and/or displayed on the Platform at the time of purchase.
3.2. Unless otherwise stated in Schedule A/Platform, the start date is 16 February 2026.
3.3. Access term: Materials remain accessible for 6 months after completion of the active learning phase of the purchased Program (or as stated in Schedule A/Platform), unless terminated earlier for breach or suspected fraud.
3.4. Certificate: Upon successful completion and passing applicable certification requirements (tests/exams/assignments as stated by the Academy on the Platform), the Academy may issue an Academy certificate to the Student. The Academy may refuse issuance if requirements are not met or access is terminated for breach.

4) SERVICE DELIVERY AND SUPPORT
4.1. Services are rendered remotely via the Platform. Access is provided via login credentials sent to the Student’s email used at enrollment.
4.2. The Academy may provide support via the Platform and/or designated chat groups (e.g., Telegram or similar).
4.3. Feedback and support are provided during Business Hours. Response times are not guaranteed and depend on workload and the nature of the request.
4.4. The Student is responsible for internet connection, device compatibility, and software settings. The Academy is not responsible for Student-side technical issues.

5) ACCEPTANCE OF SERVICES (PER-LESSON ACCEPTANCE RULE)
5.1. Services are deemed rendered for each part when the Academy grants access to the relevant Lessons/Materials and/or makes Live Seminars available or conducts them.
5.2. Per-Lesson acceptance: If the Student does not submit a motivated written objection regarding the quality of a specific Lesson/part within 3 (three) calendar days from the date access is granted to that Lesson/part, then that portion of services is deemed properly rendered and accepted.
5.3. Objections must be sent via the Academy’s official support channel on the Platform or the support email in Clause 20, from the email used at enrollment, describing the issue and the Lesson(s) concerned.

6) FEES AND PAYMENT TERMS
6.1. The Program fee is the price shown at checkout / Order Form and/or in Schedule A (as applicable to the purchased option).
6.2. Payment is made by online payment link and/or bank transfer (if offered).
6.3. Payment timing: Payment must be made in full before access unless an installment plan is expressly offered on the payment page or confirmed by the Academy via the Platform.
6.4. All bank charges, intermediary fees, transfer fees, processor fees, and FX conversion costs are borne by the Student/Customer.
6.5. The Academy may suspend access if payment terms are violated.
6.6. Customer (Payer) different from Student
If the payer is different from the Student, the payer is the Customer. The Student and Customer (if different) are jointly responsible for payment obligations and compliance with these Terms (including IP and conduct rules).
6.7. Third-Party Payment Processing
The Academy may appoint third-party agents, affiliates, or payment processors (including entities in other jurisdictions) to facilitate fee collection and installment/BNPL options. Payment made to such designated third party constitutes a full and valid discharge of the Student’s/Customer’s payment obligations to the Academy for that purchase.

7) REFUND POLICY, WITHDRAWAL, AND PRO-RATA RECALCULATION BY VIEWED LESSONS
7.1. Not a subscription “14-day guarantee”: The Parties acknowledge the Program is a digital/online training product. There is no automatic “14-day guarantee” once access to the Platform and/or any Lessons has been granted, to the maximum extent permitted by applicable law.
7.2. If the Student/Customer requests early termination/withdrawal, the Academy may issue a refund strictly on a pro-rata basis calculated by the number of Viewed/Accessed Lessons recorded in Platform logs.
7.3. Refund Formula (Lesson-Based):
Let:
TP = Total Price actually received by the Academy for the purchased Program/Module (net of any refunds already made)
TL = Total number of Lessons for the purchased option (Schedule A / Platform)
VL = Viewed/Accessed Lessons recorded by Platform logs as of the date the Academy receives a complete refund request
PL = Price per Lesson = TP ÷ TL
SCV = Services Consumed Value = VL × PL
RB = Refund Base = TP − SCV
D = Deductions (non-recoverable fees/costs per 7.4)
RA = Refund Amount = max(0, RB − D)
7.4. Deductions (D): The Academy may deduct non-recoverable and/or actually incurred costs, including:
(a) payment processor fees and banking fees for receiving and returning funds;
(b) chargeback/dispute fees (if any);
(c) shipping/printing/customs costs already incurred for any printed manual included and dispatched;
(d) other objectively documented third-party transaction costs.
(We do not include vague “admin costs” unless legally permitted and objectively documented.)
7.5. Refund Procedure:
(a) Refund requests must be sent in writing via official Platform support channel or support email (Clause 20) from the email used at purchase and include: Student name, Program purchased, date of purchase, and the requested refund method.
(b) The Academy will calculate the refund within 5 business days of receiving a complete request.
(c) Refunds are processed within 10 business days after confirmation (subject to bank/processor timelines).
(d) Access may be blocked upon processing the request and may be terminated upon completion of refund processing.
7.6. No Refund for Subjective Dissatisfaction / Outcome Complaints: No refunds are issued merely because the Student is dissatisfied with subjective value or did not achieve desired results, outcomes, income, completion, or attendance, provided access/services were delivered substantially as described.
7.7. No-refund situations: No refund is due if access is terminated for breach, suspected fraud, IP violation, credential sharing, or chargeback abuse (Clauses 9–12), to the maximum extent permitted by law.

8) STUDENT OBLIGATIONS AND CONDUCT
8.1. The Student shall:
(a) use the Program personally and not share login credentials;
(b) comply with instructions reasonably necessary to access the Platform;
(c) communicate respectfully in chats and seminars;
(d) avoid spam, harassment, threats, discrimination, and unlawful content.
8.2. Within Program chats and learning spaces, the Student shall not derail learning with aggressive arguments, spam, or unrelated political provocations. The Academy may moderate content to preserve learning quality.
8.3. The Academy is not responsible for lack of progress due to Student’s personal reasons, lack of time, low attendance, or failure to complete.

9) INTELLECTUAL PROPERTY, CONTENT PROTECTION, PROHIBITED USE
9.1. All Materials, Program structure, and Platform content are the intellectual property of the Academy and/or licensors.
9.2. The Student receives a personal, limited, non-exclusive, non-transferable, revocable license solely for personal learning during the access term.
9.3. Strictly prohibited: copying, downloading/ripping, recording seminars or videos, systematic screen-capturing, distributing, sharing, reselling, sublicensing, publishing, uploading to groups, creating derivative products/courses, or sharing login credentials.
9.4. The Academy may use technical measures and Platform logs to detect suspicious activity (multi-login patterns, unusual IP/device activity, etc.).
9.5. Remedies: If breach is reasonably determined, the Academy may suspend/terminate access without refund (where permitted), demand takedowns, seek injunctive relief, and claim damages.
9.6. Liquidated damages (IP breach): To the maximum extent permitted by applicable law, the Student agrees to pay USD 10,000 per confirmed violation involving unauthorized distribution/resale or credential sharing, as a genuine pre-estimate of loss, or the Academy’s proven actual damages (including investigation and legal costs) if higher, plus court fees and reasonable legal expenses where awarded. This does not limit injunctive relief.

10) ACADEMY RIGHTS
10.1. The Academy may reasonably modify the schedule, sequence, and/or update Program content to improve quality, provided the overall educational value is not materially reduced.
10.2. The Academy may suspend access for overdue payments, suspected fraud, chargebacks, or breach of these Terms.
10.3. The Academy may remove the Student from chats/seminars for serious misconduct and may terminate access for repeated or gross violations.

11) CHARGEBACKS, PAYMENT DISPUTES, AND FRAUD
11.1. If the Student/Customer initiates a chargeback or payment dispute, the Academy may immediately suspend access pending resolution.
11.2. The Student/Customer agrees to contact the Academy first to attempt resolution before initiating a chargeback.
11.3. If a chargeback is resolved against the Academy or remains unpaid, the Academy may terminate access and recover associated dispute fees and costs to the extent permitted by law.

12) CHARGEBACK POLICY (ANTI-FRAUD) — ENFORCEMENT
12.1. Initiating a chargeback without prior good-faith communication through support channels, or initiating chargebacks in bad faith (including after consuming content), is a material breach and may result in termination without refund.
12.2. Permanent banning: Repeated or abusive chargebacks may result in permanent banning from the Platform and denial of future purchases.

13) DISCLAIMERS (EDUCATIONAL / NON-MEDICAL / NO GUARANTEED RESULTS)
13.1. The Program is educational and informational. The Academy is not a medical institution and does not provide medical diagnosis or treatment; no doctor-patient relationship is created.
13.2. The Academy does not guarantee specific learning outcomes, professional outcomes, income, business success, licensing rights, employment, medical or aesthetic results.
13.3. The Student is responsible for how they apply the content and for compliance with local laws and professional rules in their jurisdiction.

14) LIMITATION OF LIABILITY
14.1. To the maximum extent permitted by applicable law, the Academy is not liable for indirect or consequential losses (lost profit, lost opportunities, reputational harm, etc.).
14.2. The Academy’s total aggregate liability under these Terms shall not exceed the amount actually paid by the Student/Customer for the purchased option that gave rise to the claim.
14.3. The Academy is not liable for technical interruptions caused by the Student’s internet provider, hardware, software, or third-party services beyond the Academy’s reasonable control.

15) FORCE MAJEURE
15.1. Neither Party is liable for failure or delay caused by events beyond reasonable control (acts of government, natural disasters, war, civil unrest, widespread outages, pandemics, bank/payment disruptions, sanctions, etc.).
15.2. The affected Party shall notify the other Party within a reasonable time and resume performance as soon as practicable.

16) DATA PROTECTION AND PRIVACY
16.1. The Academy processes personal data to deliver the Program, manage enrollment, provide support, issue certificates, and comply with legal obligations.
16.2. The Academy will process data according to its privacy notice/policy published on the website/platform [privacy policy link].

17) NOTICES AND COMMUNICATIONS
17.1. Notices to the Student/Customer: the email provided at purchase/enrollment and/or Platform messages.
17.2. The Student/Customer must keep contact details accurate. Notices are deemed delivered when sent to the last provided contact details and/or made available in the Platform account.

18) GOVERNING LAW AND DISPUTE RESOLUTION
18.1. These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai, as applicable.
18.2. The Parties shall attempt to resolve disputes amicably through good-faith negotiations.
18.3. If no settlement is reached within 30 days from written notice of dispute, disputes shall be submitted to the competent courts of Dubai, UAE, unless mandatory rules require otherwise.

19) MISCELLANEOUS
19.1. Entire Agreement: These Terms (including Schedule A) constitute the entire agreement regarding the purchased Program and supersede prior communications.
19.2. Severability: If any provision is held invalid or unenforceable, the remainder remains in effect.
19.3. Assignment: The Student/Customer may not assign rights/obligations without the Academy’s written consent. The Academy may assign to affiliates/successors as part of business reorganization.
19.4. Language: English prevails. Any translation is for convenience only.

20) COMPANY DETAILS / SUPPORT
International Academy of Faceplastica and Osteopathy L.L.C
DED License No.: 1109253
Address: Al Thanyah First, Smart Heights Office 1108, P.O. Box 450642, Dubai, UAE
Bank (if offered): MashreqBank PSC, Dubai, UAE — IBAN AE160330000019101252962 — SWIFT BOMLAEAD
Support email: education@mindbodyface.com
Platform support channel: support@fp-platform.online

SCHEDULE A — PROGRAM / MODULE DETAILS (ORDER FORM)
The purchased option and its parameters are those shown at checkout/Order Form and/or on the Platform at time of purchase. Typical options may include:
Product: Certified Faceplastica™ Trainer (CFT)
Format: Online distance learning via Platform
Live Seminars: 16 (if included in the purchased option)
Components: study guides, tests, homework assignments, community chat access, printed manual (if included), certificate upon completion (if requirements met)
Option 1 — Full Program (Module 1 + Module 2)
Price: USD 2,490 (unless otherwise stated at checkout)
Module 1 Lessons: 250
Module 2 Lessons: 90
Total Lessons (TL): 340
Start date: 16 February 2026 (unless otherwise stated)
Access term: 6 months after completion (unless otherwise stated)
Important: Refund calculations apply strictly to the purchased option and use the Lesson count (TL) for that option.